SHIPPING policy.

Last Updated: January 22, 2026

At House of Tierce, we take great care in ensuring that all artwork is packaged, handled, and delivered safely. Each piece is unique, and our shipping process is designed to protect its integrity from our artists’ studios to your home or collection.

1. Processing & Handling Times

  • All orders are processed within 5–10 business days after payment is confirmed, unless otherwise noted on the artwork’s product page.

  • Processing times may vary depending on the artist’s location, packaging requirements, and carrier availability.

  • You will receive an email confirmation with tracking information once your order has shipped.

2. Shipping Methods & Carriers

We ship artwork using trusted carriers, UPS, FedEx, and USPS, depending on the artwork’s size, value, and destination.

  • Domestic Shipping: Available within the United States and its territories

  • International Shipping: Currently unavailable

Art pieces may ship from different studio locations, galleries, or partner warehouses. As a result, your order may be divided into multiple shipments. When this occurs, separate shipping fees may appear at checkout to ensure each piece is packed, handled, and delivered with the highest level of care.

3. Shipping Insurance

Every shipment is fully insured for its full retail value, as shipping insurance is included in the price. In the rare event of loss or damage during transit, please notify us immediately (see our Refunds & Returns Policy) with supporting photos and documentation so we can initiate an insurance claim on your behalf, if eligible.

4. Delivery Confirmation

All orders with large artwork require a signature upon delivery to ensure safe handoff of the artwork.

Customers are responsible for ensuring that the delivery location is safe, accessible, and suitable for receiving artwork. This includes providing accurate shipping information, confirming that the area is secure for drop-off, and ensuring that someone is available to accept the package when required. We are not liable for lost, stolen, or damaged items resulting from an unsafe, inaccurate or unattended delivery location.

5. Shipping Costs

Shipping costs are calculated based on artwork dimensions, weight, and destination for each individual artwork. These costs will be displayed at checkout before finalizing your purchase.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses for artwork requiring signature delivery.

  • Certain items may be subject to regional or carrier restrictions due to size, materials, or insurance limitations.

8. Delivery Issues

Once a package is marked as delivered or picked up by the carrier through our tracking system, we are no longer liable for the package. Our responsibility is to process and ship your order within the stated timeframes, ensuring that it reaches the carrier. The delivery timeframe provided by the third-party shipping carrier is an estimate, and we are not responsible for delays or delivery issues caused by the carrier.

Tracking information is sent to the email address provided at checkout. We are not responsible for incorrect email addresses or the inability to locate tracking emails due to user error.

In the event of a lost or incorrectly delivered package, we suggest that you call the carrier’s customer support team as a first step. We can then assist by opening a case with the carrier as a courtesy. However, please note:

  • All liability for the package transfers to the carrier once it is marked as delivered.

  • No refunds, replacements, or chargebacks will be accepted for packages marked as delivered, as this is a direct violation of our policies.

  • We do not issue refunds or replacements for packages that are marked as “delivered” by the carrier but are reported stolen or missing.

By placing an order, you acknowledge and accept these terms.

9. Contact

For any shipping-related inquiries, please reach out to support@houseoftierce.com.